Effective Date: 28-04-2025
Website Name: Webimaker.com
Contact Email: support@webimaker.com
WhatsApp: +91 9083527119
This Shipping and Delivery Policy ("Policy") clarifies the procedures and timelines associated with the delivery of digital services provided by Webimaker.com. As a Software-as-a-Service (SaaS) provider, Webimaker.com does not ship physical merchandise to its subscribers. Instead, our "shipping" constitutes the automated provisioning of your e-commerce store, administrative dashboard access, and technical hosting environment. By subscribing to any plan, you agree to the delivery protocols defined herein.
Upon the successful verification of your payment for a Monthly or Yearly subscription plan, the Webimaker.com automated engine initiates the "Store Generation Protocol." This involves:
Allocation of server resources and database instances.
Generation of the unique store subdomain (e.g., yourstore.webimaker.com).
Installation of the selected theme and core e-commerce modules.
Creation of secure administrative credentials for the Merchant Dashboard.
Webimaker.com prides itself on rapid deployment. However, delivery times may vary based on system load and verification requirements:
Standard Delivery: We aim to complete the provisioning of your store within 30 minutes of payment confirmation.
Maximum Threshold: In cases of high demand or technical maintenance, delivery may be extended up to 1 business day.
Immediate Access: Once provisioning is complete, your store is "shipped" to your registered email address and displayed within your user account area.
The "Delivery" of our service is considered complete when the following communications are issued:
Email Notification: An automated email containing your unique Login URL, Username, and initial Password is sent to the address provided during registration.
Dashboard Update: Your "My Stores" section within the main Webimaker.com account area is updated with the active status and management links for the new store.
WhatsApp Confirmation: A courtesy notification may be sent to your registered WhatsApp number (+91 9083527119) confirming that your digital assets are ready for use.
To ensure the successful delivery of your digital services, the Merchant must adhere to the following:
Accurate Contact Data: You must provide a valid, active, and accessible email address. Webimaker.com is not responsible for non-delivery caused by typos or inaccessible inboxes.
Inbox Monitoring: You are responsible for monitoring your "Spam," "Junk," or "Promotions" folders for delivery credentials.
Security Updates: Upon the first successful login, you are required to change your temporary password to a secure, unique password to complete the account activation.
While we aim for immediate delivery, certain factors may cause temporary delays in the provisioning of your store:
Payment Verification: Delays caused by third-party payment processors (e.g., pending bank clearances) will pause the delivery process until funds are confirmed.
Server Maintenance: Occasional scheduled maintenance may briefly pause the automated store generation engine.
Force Majeure: Delays caused by global internet outages, cloud infrastructure failures, or government restrictions are beyond our control and are not subject to compensation.
A service is legally deemed "delivered" by Webimaker.com under any of the following conditions:
The automated system logs show the "Welcome Email" was successfully dispatched to your server.
The Merchant performs the first login to the store’s administrative dashboard.
24 hours have passed since the payment confirmation without a formal report of non-receipt.
If you have not received your login credentials or dashboard access within 1 business day of your payment:
Reporting: You must contact our support team immediately at support@webimaker.com or via WhatsApp at +91 9083527119.
Investigation: Our technical team will investigate the delivery logs and manually re-issue credentials if necessary.
Refund Limitation: As stated in our Cancellation and Refund Policy, delays do not entitle the user to a refund unless the service remains undelivered for more than 7 days.
Webimaker.com provides the technical infrastructure to integrate third-party shipping carriers (e.g., Delhivery, Shiprocket, Ekart, etc.) into your storefront.
Integration Only: Our "delivery" of these features is the provision of the API bridge. We do not control the actual physical shipping of products you sell to your end-customers.
Carrier Accounts: Merchants are responsible for maintaining their own valid accounts and balances with integrated courier partners.
Operational Liability: Webimaker.com is not liable for failed physical deliveries, lost packages, or tracking errors occurring between the Merchant and their third-party courier.
For support or to report issues:
Email: support@webimaker.com
WhatsApp: +91 9083527119
Support Ticket: Available from your account dashboard
We aim to respond within 48 hours, though response times may vary based on the nature of the inquiry.