Effective Date: 28-04-2025
Website Name: Webimaker.com
Contact Email: support@webimaker.com
WhatsApp: +91 9083527119
This Cancellation and Refund Policy ("Policy") establishes a comprehensive legal framework between Webimaker.com ("the Platform") and the registered user ("Merchant" or "Subscriber") concerning the termination of digital services and financial restitution. This document is a critical component of the Webimaker.com Master Agreement. By processing a payment for any subscription tier (Monthly or Yearly) or unlocking a "Premium Feature," the Merchant explicitly declares that they have reviewed, comprehended, and agreed to these terms without reservation.
To maintain the security and integrity of merchant accounts, subscription cancellations are not processed automatically via the dashboard but require a formal, verified request.
Official Channels: The Merchant must initiate cancellation by sending a formal email to support@webimaker.com or by messaging our verified WhatsApp support line at +91 9083527119.
Identity Verification: To prevent unauthorized closures, the request must include the unique Store ID, the registered administrative email address, and a valid reason for the discontinuation of service.
Manual Deletion Note: Deleting products, clearing store settings, or removing a custom domain does not constitute a subscription cancellation. Failure to follow the formal contact protocol will result in continued billing.
Webimaker.com utilizes a "Pre-Paid Tenancy" model, meaning services remain active for the duration of the period already purchased.
Billing Cycle Conclusion: A cancellation request, once verified, becomes effective only at the end of the current billing cycle (the 30th day for monthly plans or the 365th day for yearly plans).
Operational Rights: During the period between the request and the actual expiration, the Merchant retains full operational rights, including access to the administrative panel, storefront visibility, and use of all previously unlocked premium modules.
No Pro-Rata Credits: No partial credits or pro-rated refunds are provided for cancellations made mid-cycle.
The protection of customer and order data is the sole responsibility of the Merchant once the decision to cancel has been made.
Immediate Revocation: At 12:00 AM following the final day of the subscription cycle, all administrative access is revoked immediately.
Data Export Mandate: Merchants must export all necessary reports, including Order CSVs, Customer Lists, and Product Databases, before the expiration date.
No Post-Expiry Liability: Webimaker.com is under no legal obligation to provide data recovery or exports once a subscription has lapsed and access has been closed.
As a provider of intangible digital goods and SaaS infrastructure, Webimaker.com enforces a strict non-refundability policy. Once a service is provisioned, costs are incurred by the platform for hosting and server allocation.
Usage Scenarios: Refunds are not issued for low sales volume, lack of traffic, or "change of mind."
Technical Proficiency: Refunds are not granted if a Merchant lacks the technical skills to manage their store or fails to follow provided documentation.
Third-Party Disruptions: Downtime or failures caused by external entities (e.g., Domain Registrars, API providers) do not qualify the Merchant for a refund from Webimaker.com.
The only scenario in which a refund request will be entertained is the complete failure of the Platform to deliver the core service.
The 7-Day Provisioning Rule: If the Platform fails to provide dashboard access or store creation tools within 7 business days of a verified payment, the Merchant may request a full refund.
Activity Clause: If the Merchant has logged in and begun configuring the store (adding products, themes, etc.), the service is deemed "delivered and used," and the eligibility for this exception is waived.
Final Discretion: All refund approvals are subject to internal technical audits and are granted solely at the discretion of the Webimaker.com management team.
In the event that a refund is approved by the Platform’s administration:
Timeline: Disbursement will be initiated within 14 business days to the original source of payment.
Payment Gateway Deductions: Please note that transaction fees charged by third-party processors (e.g., Razorpay, Stripe, or Bank IMPS fees) are non-refundable to us and will be deducted from the Merchant's refund total.
Currency Fluctuations: For international payments, Webimaker.com is not responsible for variations in the refund amount due to currency exchange rate changes.
The Platform maintains a zero-tolerance policy for activities that jeopardize the system's integrity or violate local laws.
Policy Breach: Any account found selling prohibited items (as defined in the Terms and Conditions) or engaging in fraudulent behavior will be terminated immediately.
Forfeiture: Terminated accounts are not eligible for any refunds, regardless of the remaining time in the billing cycle.
The 7-Day Purge Rule: For expired accounts (non-refunded), all data is permanently purged from our servers 7 days after the subscription ends. Once purged, this data is unrecoverable.
"Premium Features" are independent software modules that are purchased separately from the base subscription.
Pay Once, Use Forever: These features are licensed on a "per-store" basis for the lifetime of the store.
Consumption Model: Once the payment is processed and the toggle switch/feature is unlocked on the dashboard, the digital asset is considered "fully consumed."
Non-Transferability: Premium Features cannot be moved from one Store ID to another, nor can they be refunded if the user later decides not to use that specific feature.
Webimaker.com acts exclusively as a technical bridge for third-party integrations.
Ownership of Accounts: Merchants must use their own credentials for Razorpay, Stripe, PayPal, etc. Any funds held, frozen, or lost within these gateways are the merchant's problem.
Zero Commission Policy: Because Webimaker.com does not take a percentage of your sales, we have no legal or financial standing to intervene in payment disputes between you and your customers.
Security Responsibility: The Merchant is responsible for maintaining the security of their API keys and Webhook secrets.
Refunds to End-Customers: All refunds from the Merchant to their end-customers must be handled manually via the Merchant’s own gateway dashboard or banking channels. Webimaker.com does not provide a "Refund Button" for customer orders.
For support or to report issues:
Email: support@webimaker.com
WhatsApp: +91 9083527119
Support Ticket: Available from your account dashboard
We aim to respond within 48 hours, though response times may vary based on the nature of the inquiry.